• Definition of Selling.
  • Definition of Up-Selling.
  • When and How to identify sales opportunities.
  • Biggest mistakes in up-selling.
  • Up-selling techniques.
  • Powerful selling words.
  • Learning to sell better.
  • Different buying signals / positive and negative/.
  • How to differentiate them?
  • Handling guest reactions. Price objection.
  • Selling by suggesting.
  • 10 basic factors to increase your sales.
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