Housekeeping

Getting to know the hotel area and all the premises.
Main functions and responsibilities of the Housekeeping Department.
Cleaning of the rooms. Existing practices and procedures (if necessary, the new ones can be created).
Furniture, equipment and accessories in the room.
Working with cleaning equipment and products.
VIP guests. VIP treatment. Turndown service (depending on the category the hotel and the existing standards).
DND procedures and practices (Do Not Disturb).
Lost and Found procedures and practices. Examples. Cases.
Organization of the working process.
Communication between Housekeeping and other departments – mainly Front Office and Technical department.
Dealing with problem guests. Examples. Cases.
Distribution of the rooms, control of the activities, daily control and removal of the technical issues.
Customer service standards in Housekeeping department, according to the hotel specifics.