- Definition of Selling.
- Definition of Up-Selling.
- When and How to identify sales opportunities.
- Biggest mistakes in up-selling.
- Up-selling techniques.
- Powerful selling words.
- Learning to sell better.
- Different buying signals / positive and negative/.
- How to differentiate them?
- Handling guest reactions. Price objection.
- Selling by suggesting.
- 10 basic factors to increase your sales.
